Out of Hours On-Call Handler – Care Provider (Live-in, Domiciliary & Supported Living Services)

Preference given to candidates residing within the Dorset /Somerset area

UK-Based | Remote | Week-On/Week-Off Rota

Salaried Contract or Casual Agreement Available | Avg. £25/hour (working time) - £250 a week!

Are you calm under pressure, great on the phone, and experienced in care?

We're looking for a reliable and compassionate Out of Hours On-Call Handler to support our care teams and clients outside of normal office hours.

About St Jude’s Care
St Jude’s Care is a trusted provider of personalised in-home care, Live-in, and Supported Living Services, with over 20 years of experience. We are committed to helping individuals live independently with dignity and purpose, offering tailored care that meets each client’s unique needs. Regulated by the Care Quality Commission (CQC), we pride ourselves on delivering compassionate, high-quality support through a dedicated and forward-thinking team.

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About the Role:

As our Out of Hours On-Call Handler, you’ll be the first point of contact for care staff and clients needing urgent support during evenings and weekends. You won’t be required to deliver care yourself – your role is to coordinate, support and communicate effectively to ensure safe and responsive service continuity.

Your responsibilities will include:

• Taking calls from staff and clients between:
• Weekdays: 17:00 – 09:00
• Weekends: Friday 17:00 – Monday 09:00
• Giving advice around medication and emergency protocols
• Contacting clients if carers are delayed
• Coordinating carers for emergency cover if needed (standby cover will be arranged in advance for evenings and weekends)
• Logging incidents and escalating issues appropriately

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Working Pattern:

• One week on, one week off (Could be some variation to this for the right candidate)
• Remote working – handle calls from the comfort of your own home
• Option to work on a contracted salaried basis or casual worker agreement, based on your preference

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Why Work With Us?

• Average £25/hour (for actual call-handling time) - £250 a week!
• Discounts at major high-street brands
• Your birthday off – every year
• Annual leave accrual
• Work from home with full support and backup systems in place
• Full Training provided and emergency support for anything outside your knowledge or experience

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Ideal Candidate:

• Experience in Health & Social Care (care coordination or on-call experience preferred)
• Excellent communication and decision-making skills
• Able to stay calm under pressure and think on your feet
• Tech-savvy and confident using care systems or apps (training provided)
• Preference given to candidates within the Dorset /Somerset area

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Ready to be a crucial part of a team that truly makes a difference – even after hours?

Apply now to join a forward-thinking, supportive care provider.

Job Types: Part-time, Permanent

Pay: £25.00 per hour

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• Referral programme
• Work from home

Schedule:

• Monday to Friday
• Night shift
• Weekend availability

Work Location: Remote